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Frequently Asked Questions
We accept payments through all major credit and debit cards, as well as PayPal. You can choose the option that is most convenient for you during the checkout process.
Once your order has been shipped, we will provide you with a tracking number and a link to our shipping partner’s website where you can track your package. You can also log into your Pinaque account and view the status of your order.
If for any reason you are not satisfied with your purchase, you can return it to us within 14 days of delivery for a refund or exchange. The product must be in its original condition with all tags and labels attached. Please note that we do not offer returns or exchanges on customized or personalized items.